10 Best Technical Documentation Software for WordPress

Are you on the lookout for one of the best technical documentation software program for WordPress?

Technical documentation software program helps you simply write, edit, and handle documentation inside WordPress. This allows customers to get the knowledge they want with out asking for help and helps you scale back help queries.

On this article, we’ll present one of the best technical documentation software program for WordPress that you should use for your small business.

Why Use Technical Documentation Software program for WordPress?

In line with Harvard Business Review, over 81% of consumers attempt to handle points themselves earlier than contacting a help consultant.

If prospects can not discover fast solutions to their primary questions, they’re likelier to go away a damaging evaluate, ask for a refund, or discover another.

By utilizing technical documentation software program, you may present your prospects with the knowledge they want with out reaching out for technical help by way of contact form or cellphone help.

The next are a number of the high causes for utilizing technical documentation software program for your small business:

1. Saves You Time + Cash: With a useful documentation part, your help staff spends much less time answering the identical questions repeatedly. Many purchasers discover solutions earlier than even opening a help ticket. By being extra environment friendly, you may hold your help staff small and lower your expenses.

2. Improves Buyer Satisfaction: Getting fast solutions makes your prospects comfortable. It additionally provides them the satisfaction that they will discover dependable data when wanted.

3. Builds Belief and Model Loyalty: Glad prospects are likelier to go away constructive opinions about your small business and suggest it to others. This belief leads them to purchase extra merchandise from your small business sooner or later.

4. Provides a 24/7 Help Rockstar to Your Group: Consider technical documentation as a help staff member who works 24/7 at no further price to your small business. It’s all the time accessible, different staff members can use it steadily, and you may all the time add new data to it.

The right way to Add Technical Documentation in WordPress

A WordPress website comes with two frequent content material varieties: posts and pages.

Posts are revealed in reverse chronological order, making them lower than excellent candidates for technical documentation articles. Pages are standalone content material varieties and can be utilized to create technical documentation.

Nonetheless, ideally, they’re greatest suited to your small business pages (companies, storefront, about web page, landing pages, and extra).

That is the place technical documentation software program for WordPress turns out to be useful.

These instruments are separate plugins or themes that add a Information Base or Documentation content material sort to your WordPress web site.

Amongst these instruments, you may select from a number of glorious choices.

That being mentioned, let’s have a look at one of the best technical documentation software program you should use in WordPress.

1. Heroic Knowledge Base

Heroic Knowledge Base is one of the best WordPress technical documentation software program available on the market.

It means that you can simply add technical documentation in WordPress and kind it into categories and tags. There isn’t a sophisticated setup concerned.

The entrance finish shows your documentation in an easy-to-browse format with a outstanding search bar on the high. You don’t want to write down any code to get it working in your web site.

The reside search function makes use of Ajax to point out solutions when customers begin typing. This helps your prospects get to the solutions a lot sooner.

Most significantly, it really works with any WordPress theme and can use its personal customized templates to show the information base space. That is good if you wish to apply it to your small business web site.

Heroic Information Base additionally comes with a help assistant bot, which seems throughout your web site and offers immediate solutions when customers click on it.

Wish to know what your prospects are battling? Heroic Information base comes with analytics that will help you acquire insights into person habits.

Professionals of Utilizing Heroic Information Base

• Simple to make use of with none sophisticated setup.
• It really works with any WordPress theme and can be utilized on an present WordPress web site.
• The reside search function helps customers discover articles extra rapidly.
• Constructed-in analytics assist you to monitor which components of the documentation are accessed by extra customers, offering insights into enhancing your merchandise.
• Features a help assistant bot to assist customers rapidly discover solutions

Cons of Utilizing Heroic Information Base

• It’s a paid plugin with no free model. Nonetheless, they do supply a 14-day risk-free money-back assure.
• License renews at common pricing, which is a bit excessive. Nonetheless, you may select to cancel your subscription and hold the plugin.

Why We Selected Heroic Information Base: Heroic Knowledgebase is probably the most complete and easy-to-use technical documentation software program for WordPress. It really works with any WordPress theme, which suggests it may be simply used in your present WordPress web site.

We already use it for the documentation hub on the WPForms web site, and our documentation staff loves it.

Pricing: Ranging from $149.50.

2. Groove

Groove is a robust buyer help platform that mixes a information base, a assist desk, and reside chat into one resolution.

It’s simple to make use of, and you should use it beneath your personal area identify.

It comes with a straightforward design device that means that you can select your model colours and add a emblem. Plus, the information base pages look nice on all units and display sizes.

Groove Information Base additionally offers invaluable insights equivalent to article efficiency metrics, most searched phrases, and most seen articles. It could actually even make article ideas.

Professionals of Utilizing Groove

• Simple to make use of and handle.
• Requires no particular expertise.
• It may be used alongside Goove’s buyer help platform with shared inboxes, reside chat, and assist desk software program.
• Assist icon on each web page, permitting customers to rapidly search the information base and seamlessly transition to buyer help.
• Customizable mobile-friendly themes.

Cons of Utilizing Groove

• It may be just a little dearer than some software program on the listing.
• Information is saved on Groove servers as a substitute of your WordPress web site.

Why We Selected Groove: Technical documentation is the place a buyer’s help interplay begins, and so they might have additional assist. That is the place Groove can assist you seamlessly switch prospects to help inboxes or reside chat.

In our expertise with Groove, we like its ease of use, easy interface, and self-serve widget, and the way it simply integrates into each web page of your web site.

Pricing: Ranging from $4.80 per person monthly.

3. KnowAll

KnowAll is one of the best WordPress information base theme available on the market. It comes with one of the best WordPress technical documentation plugin referred to as Heroic Knowledgebase.

It’s the good resolution if you’re constructing a separate web site to deal with help for your small business. In that case, you should use KnowAll to arrange a completely useful documentation heart immediately.

Professionals of Utilizing KnowAll

• Appropriate if you wish to make a separate web site for help and documentation.
• You may customise it like another WordPress theme.
• As a traditional theme, it helps the Theme Customizer, widgets, and navigation menus.
• Comes with Heroic Knowledgebase blocks, which you should use anyplace in your web site.

Cons of Utilizing KnowAll

• It’s a WordPress theme, so it wouldn’t be a superb resolution on a web site the place you’re already utilizing a special theme.

Why We Selected KnowAll: Some companies might need to arrange a separate WordPress web site for help documentation. In that case, KnowAll is a ready-to-go resolution that gives the whole lot they want. Plus, it comes free with the Heroic Information Base plugin, which, as talked about, is one of the best technical documentation software program for WordPress.

Pricing: Free with Heroic Knowledge Base plugin, ranging from $149.50.

4. BetterDocs

BetterDocs stands out as a dependable WordPress information base plugin, providing a mix of user-friendliness and intensive options.

It comes with pre-designed information base templates tailor-made to work with any WordPress theme. It additionally integrates with popular WordPress page builders by further widgets.

Professionals of utilizing BetterDocs

• A easy and easy-to-use technical documentation plugin for WordPress, appropriate for learners and consultants alike.
• Consists of pre-designed templates to work with any WordPress theme.
• It comes with further widgets that can be utilized with web page builder plugins.

Cons of utilizing BetterDocs

• Utilizing it together with your present WordPress theme might require some further tweaks.

Why We Selected BetterDocs: We discovered BetterDocs to be an amazing device for creating technical documentation in WordPress. It’s simple to make use of and makes it simple in your customers to seek out the solutions utilizing a superb reside search function.

Pricing: Ranging from $55 for a single web site license.

5. weDocs

weDocs is one other highly effective resolution for creating technical documentation in WordPress. It’s simple to make use of and means that you can add a docs part to your present web site or a separate help web site.

It features a search function and means that you can manage documentation in a hierarchical format. You too can use tags to kind articles into subjects and subtopics. You too can kind articles with a drag-and-drop interface.

Professionals of Utilizing weDocs

• It really works with present WordPress web sites and will also be used on a standalone help web site.
• It permits you to manage documentation in a hierarchical format. Plus, you should use tags to kind articles into subjects.
• It has a drag-and-drop interface to prepare documentation pages.
• Comes with an AI assistant constructed with ChatGPT to point out related data routinely.

Cons of Utilizing weDocs

• It doesn’t include a separate theme however has built-in templates to work with any WordPress theme. This will likely require just a little little bit of tweaking, however nothing too difficult.

Why We Selected weDocs: It’s a good choice if you wish to manage documentation in hierarchical pages. The drag-and-drop organizer means that you can simply arrange documentation structure.

Pricing: The bottom plugin is out there free of charge. Professional plans begin at $47 / yr.

6. Echo Knowledge Base

Echo Knowledge Base makes creating and managing documentation, FAQs, and articles simple and arranged.

It has a user-friendly interface, and you may simply add, edit, and manage your content material with out technical know-how.

Professionals of Utilizing Echo Information Base

• Lets you manage help articles with classes and tags.
• You should use AI help to assist write and reply questions.
• It consists of a number of format types and shortcodes so as to add FAQs and help content material throughout your web site.

Cons of Utilizing Echo Information Base

• Rather less beginner-friendly than different options on the listing.
• The bottom free plugin doesn’t have good search expertise. You’ll want to purchase a paid add-on individually so as to add superior search.

Why We Selected Echo Information Base: If you’re on the lookout for a free resolution, then Echo Information Base is usually a good choice. It offers a superb base so as to add documentation and you may all the time buy a bundle so as to add extra options if wanted.

Pricing: The bottom plugin is free. You should buy add-on packs ranging from $46 / yr.

7. BasePress

BasePress is one other easier and easy-to-use plugin that helps you create professional-looking documentation pages and a information base in your web site.

It has three customizable themes, permitting you to create a visually interesting help heart with minimal effort.

The superior immediate search bar helps customers discover solutions rapidly, whereas the drag-and-drop interface makes organizing articles into sections, classes, and tags simple.

Professionals of Utilizing BasePress

• It means that you can create a number of information bases.
• Comes with article voting and analytics.
• Content material restriction permits you to select who has entry to documentation.
• Immediate search lets customers discover solutions rapidly, you may add the search bar anyplace in your web site utilizing a shortcode.

Cons of Utilizing BasePress

• The built-in templates might require some tweaking to work alongside your present WordPress theme.
• Options like article voting, a complicated search bar, desk of contents, and so forth. can be found beneath paid plans.

Why We Selected BasePress: If you’re on the lookout for a primary free technical documentation plugin, then BasePress might be a superb resolution. Nonetheless, should you want the options accessible in its premium model, it’s best to evaluate it with different paid options on this listing.

Pricing: The lite plugin is free. Professional plans begin at $79 / yr.

8. HelpCrunch

HelpCrunch is a multi-purpose WordPress technical documentation plugin that means that you can simply create a help web site in your prospects.

It means that you can manage your assist paperwork into classes and tags simply. It additionally has a extra accessible customizer that permits you to select the theme and background colours in your docs part.

Professionals of Utilizing HelpCrunch

• Gives a multi-channel buyer help software program with chat, e-mail, and technical docs.
• Helps widespread messaging apps like Fb Messenger, WhatsApp, and Instagram to talk with prospects.
• AI-powered reside chat assistant helps prospects discover solutions extra rapidly.

Cons of Utilizing HelpCrunch

• It’s a multi-channel, full-fledged buyer help platform with e-mail advertising, reside chat help, and a information base. If you’re simply on the lookout for technical documentation software program, this may be overkill.
• A bit pricier than different options on the listing.

Why We Selected HelpCrunch: If you’re on the lookout for a information base with built-in reside chat help, then HelpCrunch is usually a good resolution for your small business. It provides a number of methods for patrons to hunt assist, which ensures prospects can get the knowledge they want.

Pricing: Ranging from $12 month-to-month for every staff member with out emails.

9. VS Knowledge Base

VS Knowledge Base is a quite simple information base plugin for WordPress. It’s appropriate for superior customers including documentation on a separate WordPress installation in a subfolder or subdomain.

It doesn’t include its personal information base content material sort however can be utilized with another content material sort, like posts or pages.

Professionals of Utilizing VS Information Base

• Very simple and easy resolution to create technical documentation in WordPress.
• Use shortcodes or VS Information Base widget to show documentation.
• Works with any WordPress theme.

Cons of Utilizing VS Information Base

• Because it doesn’t use a separate content material sort for information base articles, it won’t be simple to make use of on an present WordPress web site.
• It lacks superior options that many different options on this listing supply.

Why We Selected VS Information Base: For companies that need to arrange a separate WordPress set up on a devoted help web site, VS Information Base is usually a very primary and easy resolution.

Pricing: Free.

10. BSF Docs

BSF Docs is a light-weight WordPress documentation plugin. It comes with a Docs content material sort for including technical documentation articles.

It provides a really primary set of options which makes it fairly simple to make use of. There’s not a lot so that you can customise, and you may simply begin including your documentation.

Professionals of Utilizing BSF Docs

• A light-weight technical documentation plugin that’s tremendous simplistic by design.
• Comes with a primary template to show technical documentation sorted by classes.
• You may create documentation articles utilizing the Docs content material sort or posts/pages.

Cons of Utilizing BSF Docs

• Lacks most of the options which are accessible in another options on this listing.
• The default templating works with most WordPress themes, however you should still want some customization.

Why We Selected BSF Docs: Should you want a free plugin to create and handle your technical documentation, BSF Docs is an efficient resolution. It features a very useful reside search function and works fairly properly with any WordPress theme.

Pricing: Free.

Bonus Instruments

Including technical documentation alone would assist scale back help requests. Nonetheless, you might want further instruments to make sure your prospects get one of the best help potential.

Combining your documentation with the next instruments will enable you create a sturdy buyer help system.

11. Heroic Inbox

Heroic Inbox is a WordPress helpdesk and buyer help plugin from the makers of KnowAll and Heroic Information Base plugins.

It means that you can handle all buyer help emails and tickets inside WordPress. You may create a number of mailboxes for help, gross sales, partnerships, and extra from the identical dashboard.

With built-in person administration, you may assign completely different mailboxes to completely different staff members and route buyer emails to the fitting staff.

Group members can add notes solely seen to your staff to share data and coordinate responses.

It additionally pulls all buyer data within the sidebar subsequent to a dialog. You may see previous help requests and buyer exercise when answering a ticket.

Pricing: Begins at $199.50 for the standalone plugin. Nonetheless, the actual worth comes with their bundle bundle, beginning at $299.50, and consists of Heroic Information Base.

12. WPForms

WPForms is one of the best WordPress kind builder available on the market. It means that you can create varieties in WordPress, together with buyer help varieties, suggestions varieties, survey polls, and extra.

WPForms permits you to simply permit your prospects varied choices to contact and supply suggestions. This helps you make data-driven selections, resulting in extra buyer satisfaction.

WPForms is a no-code resolution and comes with a drag-and-drop kind builder. It consists of over 1600 templates for all types of varieties your small enterprise would possibly want.

Pricing: Ranging from $49.50. There’s additionally a free version which you could attempt.

13. Nextiva

Nextiva is one of the best enterprise cellphone service supplier for small companies. Including a enterprise cellphone quantity to your web site provides your small business credibility and offers prospects an additional channel to succeed in out in the event that they need assistance.

Nextiva means that you can share a quantity on a number of units. It consists of clever routing options to ship calls to the accessible staff members routinely.

Plus, you may select cellphone numbers in numerous states or areas and even get a toll-free quantity for enterprise.

Pricing: Beginning at $14.95 /person/month.

14. LiveChat

LiveChat is the best live chat support software available on the market.

A latest examine by Kayako confirmed that greater than 41% of consumers desire reside chat to succeed in out for help.

LiveChat means that you can add reside chat help to your WordPress web site simply. It provides simple integration with any information base software program you’re utilizing.

Plus, it helps you seize leads in your web site, which you’ll be able to then convert into paying prospects.

Pricing: Ranging from $20 monthly per agent.

Which Is the Finest Technical Documentation Software program for WordPress?

Heroic Knowledge Base is one of the best technical documentation software program for WordPress. It’s simple to make use of, doesn’t require writing any code, and can be utilized together with your present WordPress web site or WooCommerce retailer.

Plus, it provides you entry to the KnowAll theme, which makes it even simpler to create a buyer help web site with none modifications to your present WordPress theme.

To not point out that the identical firm provides Heroic Inbox, which helps you to handle buyer help proper there in WordPress as a substitute of paying third-party corporations to deal with e-mail help tickets.

Steadily Requested Questions About Technical Documentation Software program

1. Which software program must you use to write down technical documentation?

You may write technical documentation utilizing software program like Heroic Information Base. This lets you create, edit, manage, and replace technical documentation simply.

2. What are some good examples of technical documentation?

You may have a look at the technical documentation at WPForms as a superb instance. You may additionally discover examples in your business or enterprise area of interest and see how your rivals or comparable companies have managed their documentation and assets.

We hope this text helped you discover one of the best technical documentation software program for WordPress. You may additionally need to see our information on using automation in WooCommerce to increase sales or see our information on tracking conversions in WordPress / WooCommerce.

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