100+ Surprising Customer Service Statistics and Trends for 2024

After a decade of operating WordPress companies, we thought we knew every little thing about customer support. Seems, we’re nonetheless studying!

Do you know you may lose half your prospects from dangerous service alone? That’s simply one of many mind-blowing customer support statistics and traits we’ve uncovered.

The world of customer support is altering quick, and these stats inform the actual story. We’ve dug deep to seek out essentially the most shocking traits that might reshape the way you do enterprise. From AI chatbots to social media help, we’re breaking down what actually issues on your prospects.

Prepared to rework your customer support? Dive in and uncover how one can flip these customer support stats into actual wins.

The Newest Buyer Service Statistics and Developments

The State of Buyer Service

The world of customer support is consistently evolving. Let’s dive into some eye-opening customer support statistics that reveal the present state of the business.

1. 43% of shoppers stopped shopping for from a model prior to now 12 months attributable to poor customer support.

This reveals how vital good customer support is for protecting prospects loyal.

Poor service can have severe penalties for companies. In at this time’s linked world, sad prospects typically share their dangerous experiences on-line. This may deter potential new prospects and harm the model’s picture.

2. In keeping with 36% of shoppers, retail has the worst digital customer support.

Retail retailers like online boutiques face distinctive challenges in digital customer support. They typically take care of excessive volumes of inquiries about merchandise, delivery, and returns. That’s why balancing quick responses with personalised service may be tough.

A great way to enhance is to make use of a assist desk instrument like Help Scout, which is what we use at WPBeginner and our different associate manufacturers.

It comes with dwell chat, a shared inbox, and a help desk. This allows you to reply questions quicker and hold observe of all buyer points in a single place.

3. Clients desire calls (87%) and emails (86%) over contact varieties (44%) and chat (43%) for reaching out to companies.

Individuals like calls and emails as a result of they’re acquainted and really feel extra private. Calls provide on the spot solutions, whereas emails give a document of the dialog. Many shoppers belief these strategies greater than newer choices like chat.

If you wish to enhance your cellphone help, then think about using Nextiva. It’s a fantastic enterprise cellphone service that we use right here at WPBeginner and our different associate manufacturers.

While you join, you get each a toll-free and an area quantity. Your staff can use the Nextiva app on computer systems or telephones to deal with calls.

Nextiva works with every kind of telephones, from desk telephones to convention methods. It’s all cloud-based, so it’s simple to arrange and use. You possibly can be taught extra about it in our Nextiva review.

Extra Basic Buyer Service Statistics

• 74% of shoppers have skilled a services or products drawback prior to now 12 months.
• 79% of shoppers will make the effort and time to complain about a difficulty.
• 29% of shoppers say they’d complain to an organization after one destructive expertise.
• 27% of shoppers hardly ever complain to an organization after a destructive expertise.
• 33% of shoppers depart a model after two destructive experiences. The most typical buyer issues are associated to product pricing and efficiency high quality.

Buyer Expectations: What Issues Most

Now, let’s have a look at what prospects actually need from their service experiences.

4. 45% of shoppers anticipate their concern to be solved the primary time they contact an organization.

In different phrases, folks don’t need to repeat their issues to a number of brokers. As a substitute, they hope for fast, efficient options with out having to name or e mail once more. This reveals how vital it’s to coach your help staff nicely.

A technique to enhance first-contact decision is to make use of a good knowledge base platform. This instrument may also help your staff discover solutions rapidly and let prospects discover options on their very own. With a well-organized data base, you’ll be able to remedy extra points on the primary strive.

In the event you use WordPress, then HeroThemes is a good help plugin bundle for this. It comes with the Heroic KB plugin that provides a searchable data base to your web site. Additionally, you will get Heroic Inbox to handle all of your buyer emails and help tickets in a single place.

For extra data, try our HeroThemes review.

5. When prospects attain out for help, 36% desire a refund, 27% need the product mounted, 25% need a proof, and 24% need an apology.

These customer support statistics present that folks anticipate totally different options when issues go fallacious. To satisfy these expectations, it’s vital to have versatile insurance policies in place.

A transparent money-back assure may also help fulfill the most important group of sad prospects. For instance, our associate model OptinMonster provides a 14-day money-back coverage if the person doesn’t see any enchancment of their lead-generation efforts.

For merchandise that may be repaired, providing a restore service or substitute is usually a nice possibility.

To enhance customer support experiences, create tips on your staff on how to answer points. Practice them to elucidate issues clearly and apologize sincerely. This method may also help flip dangerous customer support conditions into optimistic ones, constructing belief and loyalty.

6. The highest 2 issues prospects get most annoyed by are lengthy waits and hard-to-find contact particulars once they need assistance.

To enhance customer support, set clear expectations about while you’ll reply.

For instance, it would be best to inform customers your business support hours and time zone. This helps them know when to anticipate assist. You possibly can add this data to your web site’s contact web page or in auto-replies to emails.

For clearer contact data, including a transparent ‘Contact Us’ hyperlink in your fundamental menu ought to be sufficient. Or take into account including a floating contact form to your web site or utilizing a slide-out form that’s all the time seen.

These customer support methods could make it simpler for folks to succeed in you once they need assistance.

7. 1 in 4 prospects don’t complain as a result of they assume nothing may be completed about their drawback.

This discovering reveals a insecurity in lots of companies’ potential to unravel points. Even when these prospects don’t complain, they could depart for a competitor at any time. This silent dissatisfaction is usually a hidden menace to your enterprise.

To spice up buyer confidence and enhance service experiences, strive being proactive. One efficient technique is to arrange a follow-up e mail after every buy. This reveals prospects you care about their expertise and are prepared to assist if wanted.

You should utilize a instrument like FunnelKit to create these follow-up e mail sequences simply. For instance, you’ll be able to ask for suggestions, provide assist, or just thank them for his or her buy. This proactive method to customer support can catch issues early and present prospects you’re dedicated to their satisfaction.

Extra Details About Buyer Expectations

• 87% of help groups say customer support expectations have elevated prior to now 12 months.
• 80% of shoppers have complained about their most significant issue.
• 69% of shoppers need extra than simply financial compensation for a criticism.
• 67% of shoppers anticipate ticket decision inside 3 hours.
• Clients prioritize response velocity (63%), decision velocity (57%), data (49%), availability (49%), and empathy (43%).
• 53% say poor self-service occurs when it’s too onerous to speak to an actual particular person, whereas 46% cite conflicting data from help brokers.
• 50% of complaints had been made digitally.
• 48% of shoppers didn’t get a response from complaining.
• In addition to first-contact decision, prospects care about decision time (25%) and personalised service (22%).
• Solely 8% of shoppers need to remedy issues by means of self-service.

Developments in Buyer Service Expertise and Instruments

Listed below are the most recent traits in customer support expertise which might be shaping the business.

8. 43% of corporations use e mail instruments, 41% use CRM methods, 40% use dwell chat, 36% use assist desks, and 33% use suggestions surveys for his or her customer support.

Many companies now use a number of instruments to create an omnichannel buyer expertise. This method lets prospects attain out by means of their most well-liked technique.

For instance, a buyer may begin a dialog through live chat in your web site. Later, they might comply with up by e mail.

Your staff might then use a CRM system to trace this interplay historical past. If wanted, they could ship a feedback survey after resolving the problem.

This seamless expertise throughout totally different channels can result in increased buyer satisfaction.

9. 64% of customer support brokers say having a single view of a buyer’s interactions throughout all channels may also help them work higher.

With a single view of buyer interactions, brokers can see all previous conversations, regardless of how the client reached out. This implies they don’t need to ask prospects to repeat data, which may be irritating.

If you need one instrument that does all of it, we advocate HubSpot. This platform comes with a CRM instrument, shared inbox, dwell chat, a ticket system, and extra. You possibly can learn extra about its options in our HubSpot review.

Even should you desire separate instruments, make sure that they work nicely collectively. For WordPress customers, Uncanny Automator may also help join totally different instruments.

For instance, if somebody fills out a WPForms contact form, Uncanny Automator can save their data and ship it to your CRM app. This retains all buyer information in a single place, serving to your staff present higher, extra personalised service.

Extra Tech-Primarily based Buyer Service Statistics

• 75% of help departments say they need instruments that may remove handbook duties like routing and tagging tickets.
• 74% of leaders say switching between instruments makes ticket decision take longer.
• 62% of brokers say entry to information for personalizing interactions would assist them work higher.
• 56% of brokers need simpler instruments to do their job higher.
• 35% of corporations search for new instruments attributable to price considerations.
• 32% seek for new instruments due to information safety worries.
• 29% search new instruments due to platform downtime points.
• 28% need new instruments for higher real-time insights.
• 28% search for new instruments attributable to integration complexity.

The Rising Influence of Self-Service Help

Self-service help, resembling data bases, is altering how companies assist prospects. Listed below are some eye-opening statistics about this pattern.

10. Companies that use data bases get 23% fewer buyer help tickets.

Information bases let prospects discover solutions on their very own. This implies they don’t must contact help as typically. Joyful prospects can rapidly remedy easy issues, whereas help groups can deal with extra advanced points.

In the event you use Heroic KB as your knowledge base software, then you will get built-in analytics exhibiting you what prospects are searching for and the way they use your assist articles. You possibly can then use this data to enhance your guides and save extra time on your help staff.

11. 50% of customers assume seeing solutions proper in search outcomes, not simply hyperlinks, makes a enterprise’ self-service portal higher.

This is sensible as a result of they don’t need to click on by means of a number of pages to seek out what they want. As a substitute, they get the reply immediately. This fast entry to data could make prospects happier and extra possible to make use of self-service choices.

Heroic KB may also help with this. It has an AJAX search feature that reveals solutions as quickly as folks begin typing within the search field. This implies your guests can get assist rapidly, with out ready for you or your staff to reply.

12. 9 out of 10 Millennials search for solutions on-line earlier than calling customer support.

Millennials desire fixing issues on their very own first as a result of they’re used to discovering data rapidly on-line. It’s typically quicker and extra handy than ready on maintain or explaining a difficulty to a help agent.

To ensure these prospects discover your assist articles, we advocate utilizing a instrument like All in One SEO (AIOSEO). This plugin helps you optimize your data base content material for engines like google.

You possibly can simply add meta titles and descriptions, create a sitemap routinely, join your web site to webmaster instruments like Google Search Console, and extra. Doing all these items helps engines like google discover and show your help articles in relevant search engine outcomes pages.

One other useful instrument is SEOBoost. It provides recommendations on how one can enhance your content material by suggesting key phrases to make use of, how lengthy your articles ought to be, what inquiries to reply, and so forth. This may also help make your assist articles way more related to your customers’ wants.

Extra Self-Service Stats and Findings

• 91% of individuals would use a data base if it met their wants.
• 40% of call center quantity may be decreased by utilizing a data base.
• 39% of companies plan to spend money on customer portals.
• 34% of leaders assume their self-service choices don’t meet buyer expectations.
• Self-service interactions can price simply $0.10, in comparison with $12 for dwell help.
• Information bases can enhance first-contact decision by 26%.
• 44% of shoppers need superior filtering in self-service instruments.
• 43% of customers need to seek for assist inside the product itself.
• For self-service portals, 33% of shoppers need suggestions primarily based on what helped others with related issues.

How Reside Chats Are Remodeling Buyer Interactions

Reside chat has allowed prospects to speak instantly with companies on-line Listed below are some fascinating details about dwell chat help.

13. 8 out of 10 prospects anticipate chat brokers to assist with every little thing, together with gross sales and tech help.

This implies prospects need to do extra than simply get assist—they need to purchase issues, too. As a enterprise proprietor, it is best to take into account including gross sales options to your chat system.

If you wish to promote by means of chat, strive utilizing LiveChat. It’s what we use on our WPBeginner Professional Companies pages to speak with potential prospects.

This instrument works with PayPal, so you’ll be able to take funds proper within the chat window. LiveChat additionally connects with Mollie, which lets your staff arrange subscriptions, deal with one-time gross sales, and rapidly verify order particulars inside the chat.

We speak extra in regards to the platform in our LiveChat review.

14. Most dwell chat points are mounted in 42 seconds.

This can be a good objective, however don’t rush your staff. Fast responses are nice, however getting the suitable reply is extra vital.

To reply rapidly, it can save you solutions to widespread questions as canned responses. With LiveChat, you are able to do this with only one click on. These canned responses may be only for you or shared together with your complete staff.

For instance, if prospects typically ask about delivery occasions, you may save a pleasant response explaining your delivery process.

15. Reside chat could make companies 48% more cash per chat hour and enhance gross sales by 40%.

You should utilize dwell chat to counsel associated merchandise, however watch out to not push too onerous. For instance, if somebody’s shopping for a cellphone, you may kindly ask in the event that they want a case or display screen protector, too.

You may say, “Thanks for selecting our cellphone! Many shoppers additionally get a case to guard it. Would you prefer to see some choices that match your new cellphone?” This mild method can increase sales with out feeling pushy.

16. 29% of shoppers don’t like when chat responses sound too scripted.

This implies folks need chats to really feel pure, not like speaking to a robotic. We advocate coaching your staff to be pleasant and use their very own phrases. Allow them to add a private contact to make every chat really feel extra actual.

And as a substitute of utilizing one strict script, put together a number of templates for widespread conditions. Then, encourage your staff to adapt these templates to every dialog.

For example, you may provide a number of other ways to greet prospects or ask for extra data. This selection helps chats really feel extra pure and personalised.

In the event you need assistance, AI tools like OpenAI may also help you rewrite your messages in numerous tones or types. This may give your staff extra choices to select from, making their responses really feel extra pure and fewer scripted.

Extra Stats and Developments About Reside Chat

• 95% of shoppers worth high-quality help over fast responses in dwell chats.
• 95% of individuals desire slower help if it means higher assist.
• 61% of B2B companies provide dwell chat, in comparison with solely 33% of B2C companies.
• 55% of buyer expertise leaders really feel they’re behind in offering on the spot experiences.
• 38% of shoppers usually tend to purchase from an organization that gives live chat support.
• Shoppers say they’ve been in a position to purchase issues instantly in chat conversations 34% of the time.
• 33% of companies have applied conversational commerce (shopping for and promoting through dwell chat).
• 28% of shoppers depart chat queues earlier than getting assist.
• 20% of organizations can routinely determine buyer intent in chats.
• Firms with over 90% satisfaction rankings have longer chats, averaging almost 12 minutes.

AI’s Function in Optimizing Buyer Experiences

AI tools like chatbots have vastly reshaped customer support. Right here’s how AI is influencing buyer experiences and belief.

17. 50% of customer support leaders say AI has helped them provide 24/7 help. 

That is the primary motive why AI chatbots are so standard. They’ll reply easy questions immediately and deal with many conversations without delay at any time of the day, which is difficult for human brokers to do.

If you wish to add a chatbot to your WordPress site, then now we have a information that may assist. It reveals you how one can arrange a chatbot utilizing the Heroic KB plugin.

This chatbot is wise as a result of it learns out of your data base articles. This implies it may give correct solutions to customer questions.

18. 65% of shoppers assume bots are good at answering primary questions, however solely 47% say bots are good at exhibiting empathy when addressing considerations.

Because of this whereas chatbots are useful for easy duties, they nonetheless battle with extra advanced emotional conditions. Individuals typically need to really feel understood once they have an issue, and bots aren’t all the time nice at this.

On this case, it’s good to make use of a chatbot instrument that may join with a dwell chat service, like ChatBot with LiveChat.

These instruments are managed by the identical firm, so integrating them is straightforward. This manner, when a buyer wants extra empathetic help, you’ll be able to rapidly hand off the dialog to a human agent.

Moreover, with ChatBot, you’ll be able to create totally different messages for customers in numerous areas, nations, and time zones. That is nice in case you have prospects from world wide or in case your WordPress site is in multiple languages.

You possibly can learn extra in regards to the platform in our ChatBot review.

19. To belief AI extra, prospects need transparency about the way it’s used (42%), human checks on AI outputs (35%), and extra management over AI use (32%).

These numbers present that prospects are open to AI, however they need to know what’s occurring behind the scenes.

As a enterprise proprietor, you’ll be able to construct belief by being clear about when and the way you employ AI.

A easy approach to do that is to introduce your AI assistant upfront. For instance, when a chat begins, you may say one thing like, “Hello, I’m X, [Company Name]’s AI assistant. I’m right here to assist, however a human staff member can take over anytime if wanted.”

This method is much like what Hostinger does with their AI chat.

Extra Statistics About AI in Buyer Service

• 72% of shoppers need to know once they’re speaking to an AI agent.
• 59% of companies say AI has decreased customer support prices, whereas 31% report elevated prices.
• 48% of customers discover it onerous to inform AI from people in customer support.
• 45% say AI’s high profit is time-saving, 44% say quick problem-solving, and 35% say price effectivity.
• 40% of corporations plan to spend money on AI chatbots, making it the best choice for customer support tech.
• 40% of shoppers are snug with AI scheduling appointments.
• AI assists help groups by analyzing suggestions (35%), suggesting data base solutions (34%), and increasing temporary notes (28%).
• 25% of companies anticipate AI to match human capabilities in 5-10 years.
• Just one in 10 buyer expertise leaders assume their present chatbots are pretty much as good as human brokers.
• Consultants predict new AI-related jobs: AI buyer help specialist (29%), chatbot analyst (42%), conversational UX mapper (32%), and dialog designer (26%).

Why Voice Help Nonetheless Issues

Whereas digital channels are rising, voice help stays essential in customer support. Let’s discover why.

20. 29% of shoppers price cellphone calls because the best choice for advanced issues.

Individuals typically desire speaking on the cellphone for tough points as a result of it’s simpler to elucidate and get rapid responses. Voice calls enable for a extra private contact and may also help resolve points quicker than back-and-forth emails or chats.

In the event you’re frightened about the price of cellphone help, then Nextiva provides an answer. They supply limitless calls within the US and Canada, together with toll-free minutes. You possibly can even hold your present quantity with their porting service.

And since Nextiva makes use of VoIP technology, it’s typically cheaper than conventional cellphone traces.

21. 60% of shoppers say they’re typically transferred to totally different brokers or departments throughout calls.

This may frustrate prospects and waste their time.

To keep away from this, Nextiva provides an auto attendant feature. This lets callers select the suitable division from the beginning, lowering the necessity for transfers. It could possibly enhance your service high quality whereas making issues simpler on your help staff.

Extra Voice Buyer Service Stats

• 71% of corporations use digital customer support channels first however swap to cellphone calls for large issues.
• 65% of shoppers will grasp up if the voice help high quality sounds dangerous.
• 62% of customer support leaders who make good returns on funding from their instruments deal with making phone support higher.
• 57% of customer support specialists assume automated voice assistants can be a high customer support channel.
• Individuals like utilizing video for customer support 67% greater than earlier than.
• 36% of shoppers would reasonably speak to an actual particular person on the cellphone, even when they’ve to attend.

Social Media and Buyer Service

Social media has turn out to be an important platform for customer support. Listed below are some stats that present how prospects use totally different social channels to work together with manufacturers.

22. On X/Twitter, 20% of customers complain to manufacturers, whereas on Fb, it’s 14%, and Instagram has the bottom at 8%.

X/Twitter’s real-time nature makes it simple for fast complaints. Fb is extra for basic suggestions, whereas Instagram is usually optimistic, with fewer complaints.

In the event you present user-generated posts in your web site, make sure you filter out a number of the destructive content material to keep away from damaging your model picture. Smash Balloon plugins may also help you do that, letting you show solely optimistic buyer suggestions.

You possibly can learn our information on how to add a social media feed in WordPress for step-by-step directions.

23. Half of social media customers anticipate manufacturers to reply their complaints inside 3 hours.

This fast response time is difficult however vital.

To satisfy this expectation, take into account having a devoted social media help particular person. This manner, somebody is all the time prepared to answer buyer points on social platforms, and one other particular person can simply deal with social media advertising.

Extra Social Media in Buyer Service Developments

• 54% of world shoppers view manufacturers extra favorably once they reply to questions or complaints on social media.
• Shoppers have shared private product experiences on social media 41 occasions on common prior to now 12 months.
• 51% of individuals anticipate manufacturers to answer a destructive overview inside 7 days.
• Dealing with customer support by means of social media may be 12 occasions cheaper than cellphone help and may increase buyer help by as much as 25%.
• Not responding to social media feedback could make manufacturers lose 15% extra prospects.
• Customers anticipate fast responses to complaints: 33% on Instagram, 29% on X/Twitter, and 27% on Fb need replies inside an hour.
• If manufacturers don’t reply rapidly sufficient, about 30% of shoppers throughout X/Twitter, Fb, and Instagram will cease shopping for from them.
• Sluggish response occasions make as much as 49% of social media customers much less receptive to a model’s adverts.

Knowledge Safety: A Buyer Service Precedence

Listed below are some eye-opening statistics about information safety in customer support.

24. 56% of customer support leaders say their firm’s buyer information was hit by a cyber assault or information breach prior to now 12 months.

Defending buyer information isn’t nearly avoiding bother – it’s about constructing belief and offering good service.

WordPress customers can increase their safety by selecting a safe host like SiteGround, which we use at WPBeginner. They’ve sensible methods that block dangerous bots and attackers. SiteGround even has a particular safety instrument that checks incoming malicious requests to guard prospects from cyberattacks.

Putting in safety software program can also be a good suggestion. We use Cloudflare as our CDN (Content material Supply Community). It not solely quickens web sites but additionally provides an additional layer of safety towards DDoS assaults.

For much more safety, think about using WPBeginner Professional Companies for WordPress maintenance. We hold WordPress, themes, and plugins updated, make common backups, take away malware, and look ahead to any downtime. This full-service method helps hold your web site and buyer information protected.

Be happy to book an appointment with our team to get extra data.

25. 6 out of 10 prospects assume corporations aren’t doing sufficient to guard their information.

This reveals how vital it’s to make prospects really feel their data is protected with you. Constructing this confidence can set you other than opponents and enhance buyer belief.

One strategy to increase safety and present prospects you care is by installing an SSL certificate. This not solely protects information but additionally provides a padlock icon within the browser, making your web site look extra reliable.

You can even show safety belief indicators in your web site.

For instance, add safety badges from well-known corporations in your homepage and pricing page. On checkout pages, present logos of safe cost strategies you employ. These visible cues may also help prospects really feel safer sharing their data with you.

Extra Findings About Buyer Knowledge Privateness

• 80% of buyer expertise leaders say prospects may swap to extra clear manufacturers in the event that they don’t perceive how their information is used.
• 75% of leaders are working with exterior companions to enhance buyer information privateness.
• 74% of leaders say they’ve complete plans to combat digital deception and fraud in customer support.
• 70% of shoppers gained’t purchase from an organization that they assume has weak safety.
• 78% of leaders imagine not utilizing encryption leaves buyer information in danger.
• Solely 28% of leaders say they’ve superior data to implement information privateness finest practices.

Key Challenges and Metrics within the Buyer Service Trade

The customer support business faces a number of hurdles. This part will discover a number of the largest challenges and how one can overcome them.

26. 40% of corporations battle to draw and hold good customer support workers.

Discovering and protecting expert customer support representatives is hard. Good brokers want a mixture of expertise like endurance, problem-solving, and clear communication. When these gifted folks depart, it could actually harm the standard of service and buyer belief.

In the event you need assistance discovering high quality customer support workers, then try our checklist of the best freelance websites to rent gifted customer support reps on your staff.

27. Buyer satisfaction (31%) and buyer retention (31%) are the 2 fundamental metrics customer support groups use to measure success.

These customer support statistics spotlight the business’s fundamental challenges: protecting prospects comfortable and inspiring them to remain loyal. Joyful prospects usually tend to stick round, however measuring satisfaction precisely may be tough.

A great way to spice up each satisfaction and retention is to repeatedly ask for suggestions. This helps you perceive what prospects like and the place you’ll be able to enhance. It additionally reveals prospects that you simply worth their opinions.

For WordPress customers, the UserFeedback plugin is a good instrument for gathering buyer insights. It allows you to create surveys and acquire suggestions instantly in your web site. This manner, you’ll be able to be taught what your prospects assume and use that data to enhance your service.

You possibly can be taught extra in regards to the plugin in our UserFeedback review.

Extra Buyer Service Challenges and Success Developments

• 47% of customer support groups deal with making their work extra environment friendly.
• 40% need to assist prospects remedy issues on their very own with self-serve instruments.
• 38% use suggestions varieties to see how nicely they’re succeeding.
• 32% face discover it troublesome to handle their firm’s dialog or name quantity.
• 30% have a look at on-line critiques and rankings to measure success.
• 30% make follow-up calls or emails to verify if prospects are glad with their companies.

Sources:

Salesforce, Zendesk, Intercom, Coveo, HubSpot, Customer Care Management & Consulting, Khoros, Ultimate.ai, Desku, G2.

We hope this checklist of customer support statistics and traits may also help you optimize your individual customer support technique and fulfill extra prospects.

If you wish to learn extra data-driven articles like this one, then try the articles under:

Uncover Extra Helpful Statistics and Developments for Your Enterprise

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