Assist for the WordPress cell apps is moving to the WordPress.org forums. Beforehand, customers have been routed to WordPress.com, even those that have been self-hosted, and Automattic workers dealt with assist tickets associated to the cell apps.
This transfer to WordPress.org is a part of an effort to disentangle the official WordPress cell apps from Automattic’s providers. In July 2022, the Cell Workforce introduced it is going to be pulling all the Jetpack and WordPress.com features from the official WordPress mobile apps and transferring them into the Jetpack app.
Though the cell apps beforehand had boards on an older bbPress set up, they have been not often used as these in want of helped have been piped via the WordPress.com assist queue. The brand new mobile support forum is listed on the Assist web page and is already energetic with requests relating to app crashes, XML-RPC errors, and issues with core blocks.
Bringing cell assist to a public place has the benefit of permitting customers to assist one another, search via outdated threads, and search for solutions in the identical means they do for issues with themes or plugins. It standardizes the assist expertise so customers know what to anticipate. The Meta trac ticket for the discussion board creation has been closed now that the initiative is full and the discussion board is operational.